Terms of Service

1. About these Terms

These Terms of Service (the “Terms”) are an agreement between you and Nord Atlas (“Nord Atlas”, “we”, “us”), the provider of Atlas: the website at https://nordatlas.io, the Atlas web app, and the features, voice mode and services offered through them (together, “Atlas” or the “Service”).

By creating an account, signing in, or using Atlas, you accept these Terms and confirm that you have read our Privacy Policy, which explains how we handle personal data. If you don’t accept these Terms, don’t use Atlas.

If you use Atlas on behalf of a company or other organisation, you confirm that you may bind it to these Terms, and “you” includes that organisation.

2. Who can use Atlas

To use Atlas you must:

• be at least 18 years old and able to enter into a binding contract;
• not be barred from using the Service under applicable law, including sanctions laws;
• not have had an Atlas account closed by us for breaking these Terms, unless we agree otherwise in writing.

Atlas is not intended for children, and we don’t knowingly provide it to anyone under 18.

3. Your account

Atlas is currently invite-only: you need an invitation sent to your email address to create an account. You can sign up with that Google account or with the email address and a password. Each account is for one person. Give accurate information and keep it up to date.

You’re responsible for keeping your sign-in details and devices secure, and for everything done through your account, including by anyone you let use it. Don’t share or sell your account. Tell us straight away at legal@nordatlas.io if you think someone has accessed it without permission.

We may ask you to complete additional verification, such as a sign-in code, to protect your account.

4. What Atlas does

Atlas is a personal assistant. With your permission it connects to your Google account and helps you work with your Gmail and Google Calendar, and it keeps your notes, lists, reminders and conversations with Atlas. Depending on the features available to you, Atlas can, for example:

• show, search, summarise, label, archive and delete your emails, and write, save and send emails and replies;
• show, create, change and delete calendar events;
• sort your inbox by what needs attention (Inbox Review) and prepare suggested replies;
• prepare scheduled briefings and send you reminders by email;
• let you share notes and lists with other people by link or by email;
• answer questions and carry out tasks in chat and by voice;
• remember facts you choose to share so its help is more relevant.

We keep improving Atlas, so features may be added, changed or removed. Some features may be marked beta, preview or experimental; they may be less reliable and may change or end at any time. If we remove a feature that is a material part of a paid plan you’ve paid for, we’ll tell you in advance and you can cancel as described in Plans, payments and cancellation.

5. Connecting Google and other services

Atlas works with your Google account only after you grant permission on Google’s consent screen. You authorise Atlas to access your Gmail and Google Calendar data and to act on them as needed to provide the features you use and the actions you ask for. You can disconnect Google in Atlas settings or remove Atlas’s access in your Google Account settings at any time; most features stop working when you do.

Your use of Google services stays subject to Google’s own terms and policies, and you remain responsible for complying with them. Atlas also relies on other providers, such as our hosting, AI and voice providers (see the Privacy Policy). We don’t control these services and aren’t responsible for their availability, changes or errors, but we choose them carefully and replace them when needed.

Atlas is not a backup service. Your emails and events stay in your Google account, and deleting them through Atlas deletes them in Google. Keep your own backups of anything important.

6. AI features and your responsibility

Atlas uses artificial intelligence to understand requests, write text, summarise and sort information, and speak. When you chat or talk with Atlas, you’re interacting with an AI system, not a person, and the voices you hear are synthetic.

AI output can be wrong, incomplete or out of date. It may misread an email, pick the wrong date or recipient, or state something untrue with confidence. You agree that:

• you review drafts, event details, summaries and other results before relying on them, and especially before confirming that Atlas should send an email, change or delete an event, or delete information;
• you’re responsible for the emails sent and the changes made through your accounts at your request, including their content and recipients, and for complying with the law (for example on marketing messages and privacy) when you send them;
• Atlas doesn’t give professional advice. Don’t rely on it for legal, medical, financial, tax or safety decisions without checking with a qualified person;
• you won’t present AI-generated content in a misleading way where the law or fairness requires you to disclose it.

Emails, web pages and documents Atlas reads may contain instructions written to manipulate AI systems. Atlas is designed to treat them as information rather than commands and asks you to confirm important actions, but no safeguard is perfect, so stay alert to unexpected requests.

7. Voice features

Voice mode and dictation use your device’s microphone, and only while you use them. Your speech is sent to our voice provider, ElevenLabs, to turn speech into text and Atlas’s replies into speech, as described in the Privacy Policy.

When you use voice features, you agree to:

• use them only where you’re allowed to, and not record or capture other people’s voices or private conversations without the permissions the law requires;
• not use Atlas’s voices, or content made with them, to impersonate anyone, deceive people, or create misleading audio;
• not use voice features in a way that breaks ElevenLabs’ Prohibited Use Policy.

Speech recognition can mishear words, so check what Atlas understood before it acts.

8. Acceptable use

You must not use Atlas, or help anyone else use it, to:

• break any law or regulation, or infringe anyone’s rights, including privacy, data protection and intellectual property rights;
• send spam, bulk or unsolicited messages, chain letters, or phishing, scam or fraudulent emails, including through note sharing;
• harass, threaten, defame, stalk or discriminate against anyone, or create or send content that is illegal, sexually exploits minors, promotes violence or terrorism, or is otherwise seriously harmful;
• access, read or act on an email or calendar account you aren’t authorised to use;
• upload or send malware, or try to probe, scan, attack, overload or disrupt Atlas, its infrastructure or anyone else’s systems;
• get around security measures, usage limits, verification or access restrictions, or access Atlas by any means other than the interfaces we provide;
• scrape, crawl, copy or extract data from Atlas in bulk, or use bots or scripts to use it in automated ways we haven’t authorised;
• copy, modify, reverse engineer, decompile or try to extract the source code or AI instructions of Atlas, except to the extent the law allows despite this restriction;
• resell, rent, sublicense or share access to Atlas, or use it to build or train a competing product or AI model;
• manipulate Atlas into producing harmful content or taking actions its safeguards are meant to prevent;
• use Atlas for decisions that have legal or similarly significant effects on other people, such as hiring, credit or housing decisions;
• misuse our support, or deceive us or other users about who you are.

9. Fair use and limits

Atlas runs on services that cost money and have their own limits, such as AI processing, voice minutes and Google’s request quotas. To keep Atlas fast and available for everyone, we may set reasonable limits on how much you use it (for example the number of requests, voice minutes, emails processed, or storage), and we may slow down, queue or temporarily pause activity that goes beyond normal personal use or puts the Service at risk. Where limits are part of a plan, we’ll describe them before you subscribe.

10. Your content

“Your content” means what you put into Atlas or make available to it: your emails and calendar data, notes, lists, reminders, messages and voice input, and the results Atlas produces for you. You keep all rights you have in your content, and as between you and us, you own the results produced for you.

You give Nord Atlas a non-exclusive, worldwide, royalty-free permission to host, store, copy, process, transmit and display your content only as needed to provide, secure and support Atlas for you, and to comply with the law. This permission ends when your content is deleted from our systems, as described in the Privacy Policy. We don’t use your content to train AI models or for advertising.

You confirm that you have the rights and permissions needed for the content you use with Atlas, including other people’s information in your emails, events and contacts.

When you share a note or list, anyone with the link (and the password, if you set one) can see it, and people you give edit access can change a list. Share only what you’re allowed to, and remove links you no longer want to be used. Notes you send by email come from an Atlas address on your behalf, and you’re responsible for who receives them.

If you send us suggestions or feedback, we may use them to improve Atlas without owing you anything, as long as we don’t identify you publicly without your permission.

11. Atlas software and brand

Atlas, including its software, design, text, graphics, logos and the Atlas and Nord Atlas names, belongs to Nord Atlas or its licensors and is protected by intellectual property laws. While these Terms apply, we give you a personal, non-exclusive, non-transferable, revocable right to use Atlas for its intended purpose. No other rights are granted, and you may not use our names or logos without our written permission.

12. Plans, payments and cancellation

Free and paid use

Some or all of Atlas may be offered free of charge, for example during early access. We’ll introduce paid plans with notice, and you won’t be charged unless you choose a paid plan and confirm the price.

Price and billing

The price, billing period, what the plan includes, and any usage limits are shown before you subscribe. Prices for consumers include VAT where it applies. Payments are handled by a third-party payment provider; we don’t receive or store your full card details. By subscribing, you authorise us and our payment provider to charge your payment method at the start of each billing period.

Renewal and cancellation

Subscriptions renew automatically at the end of each billing period until you cancel. You can cancel at any time from your account or by writing to legal@nordatlas.io; cancellation takes effect at the end of the current billing period, and you keep paid features until then. Apart from the rights below and those the law gives you, payments are not refundable, including for partly used periods.

Your right to withdraw (EU and UK consumers)

If you’re a consumer, you can withdraw from a new paid subscription within 14 days of buying it, without giving a reason, by telling us at legal@nordatlas.io (a short email saying you withdraw is enough). Because you ask us to start providing the paid Service straight away, if you withdraw we’ll refund what you paid minus an amount proportionate to the days you had the paid Service, within 14 days, using the same payment method.

Price changes

We may change prices for future billing periods. We’ll tell you at least 30 days before a change applies to you, and you can cancel before it takes effect.

Failed payments and trials

If a payment fails, we may retry it and limit paid features until it succeeds. If we offer a free trial, we’ll show when it ends and what you’ll pay afterwards; the paid plan starts only if you don’t cancel before the trial ends.

13. Suspension and termination

Ending it yourself

You can stop using Atlas at any time and disconnect Google in Settings. To close your account and have your data deleted, write to privacy@nordatlas.io from the email address on your account; closing it ends these Terms for you, and paid plans end as described in Plans, payments and cancellation.

When we may limit, suspend or close an account

We may restrict features, suspend access, or close an account, and refuse future sign-ups, if we reasonably believe that:

• the account holder has breached these Terms, including the acceptable use and fair use rules;
• the account is being used for fraud, spam, abuse, or in a way that risks harm to other people, to Atlas, or to our providers, or could expose us to legal liability;
• the account’s security has been compromised;
• payment is overdue or a payment was reversed without good reason;
• we’re required to by law, a court or public authority, or by a provider Atlas depends on (such as Google or ElevenLabs); or
• the account has been inactive for more than 12 months, after we’ve warned you by email at least 30 days before.

We’ll act proportionately. Where reasonable, we’ll tell you why and give you a chance to fix the problem first. We may act immediately and without notice if a breach is serious or repeated, if waiting would risk harm, or if giving notice would be unlawful or undermine an investigation. If you think we made a mistake, write to legal@nordatlas.io and we’ll review it.

What happens next

When an account is closed, access ends, Atlas’s access to your Google account is no longer used, and your data is deleted as described in the Privacy Policy, except what we must keep by law or need to establish, exercise or defend legal claims. If we close an account because of the account holder’s serious or repeated breach, prepaid fees aren’t refunded, unless the law requires otherwise. If we close an account for any other reason, or stop offering Atlas, we’ll refund the unused part of any prepaid period.

If Atlas ends

We may stop offering Atlas. If we do, we’ll give you at least 30 days’ notice, where possible, so you can save anything you need.

Parts of these Terms that by their nature should continue after they end, such as those on your content, our rights, disclaimers, limits of liability, claims, governing law and the general terms, continue to apply.

14. Availability and disclaimers

We work to keep Atlas available, secure and working as described, but we can’t promise it will always be uninterrupted or error-free. Maintenance, updates, or problems with the internet or with services Atlas relies on (such as Google, our hosting, AI or voice providers) can make it unavailable or cause features to stop working.

To the extent the law allows, Atlas is provided “as is” and “as available”, and we don’t give any warranties beyond those in these Terms, including that AI output will be accurate or suitable for a particular purpose.

Nothing in these Terms limits the rights you have as a consumer by law, including the legal guarantee that digital services supplied to you conform to the contract (in Romania, under Government Emergency Ordinance 141/2021), and your remedies if they don’t.

15. Limitation of liability

Nothing in these Terms excludes or limits our liability:

• for death or personal injury caused by our negligence;
• for fraud, intentional misconduct or gross negligence; or
• that cannot be excluded or limited under applicable law, including consumer law.

Subject to that, and to the extent the law allows:

• we aren’t liable for losses that weren’t reasonably foreseeable when you accepted these Terms, or for loss of profits, revenue, business, goodwill or opportunities (the last group applies only if you use Atlas for business purposes);
• we aren’t liable for losses caused by your content, by actions you asked for or confirmed (such as sending an email or deleting an event), by your breach of these Terms, or by services we don’t control;
• our total liability arising out of or relating to Atlas and these Terms in any 12-month period is limited to the greater of the amount you paid us for Atlas in that period and €100.

16. Claims caused by your use

To the extent the law allows, you agree to compensate Nord Atlas for reasonable losses and costs (including reasonable legal fees) resulting from third-party claims that arise from your breach of these Terms, your content, or messages sent or actions taken through your accounts at your request. We’ll tell you about such a claim promptly and let you take part in responding to it. If you’re a consumer, this section applies only where you are at fault.

17. Changes to these Terms

We may update these Terms, for example to reflect changes to Atlas, our plans, or the law. We’ll tell you about material changes by email or in Atlas at least 30 days before they take effect, unless a change is needed sooner for legal or security reasons. If you don’t agree to a change, you can stop using Atlas and delete your account before it takes effect; if you have a paid plan, you can cancel it and we’ll refund the unused part of any prepaid period. If you keep using Atlas after a change takes effect, the updated Terms apply to you.

18. Governing law and disputes

These Terms and any dispute or claim arising out of or in connection with them or Atlas are governed by the laws of Romania. The courts of Romania have jurisdiction.

If you’re a consumer living in another country, you also keep the protection of the mandatory laws of that country, and you may bring proceedings in the courts where you live.

Please contact us first at legal@nordatlas.io so we can try to resolve any complaint informally. Consumers in Romania can also contact the National Authority for Consumer Protection (ANPC), including about alternative dispute resolution.

19. General

• Entire agreement. These Terms, together with the Privacy Policy and any plan terms shown when you subscribe, are the whole agreement between you and us about Atlas.
• Transfer. You may not transfer your rights under these Terms. We may transfer ours, for example in a reorganisation or sale of our business, if your rights aren’t reduced as a result; we’ll tell you if that happens.
• Events outside our control. We aren’t responsible for delays or failures caused by events beyond our reasonable control, such as outages of the services Atlas relies on.
• Severability. If a court finds part of these Terms invalid, the rest stays in effect.
• No waiver. If we don’t enforce a right straight away, we can still enforce it later.
• Notices. We may send notices to the email address on your account or show them in Atlas. You can send notices to legal@nordatlas.io.
• Language. These Terms are written in English. If we provide a translation and they differ, the English version applies to the extent the law allows.

20. Contact

Nord Atlas
Legal questions: legal@nordatlas.io
Help with your account or subscription: legal@nordatlas.io
Privacy and data requests: privacy@nordatlas.io